FAQS
Tel: +2348169460616
info@tommyjoat.com
Lagos State, Ogun State
FCT – Abuja
Standard shipping
on all orders worldwide.
Support team available
for over 24h, every day.
FaQs. General Information
I’m not sure of my size?
We use Euro size for our footwear, please kindly check our SIZE GUIDE and be sure of your size before you order.
How do I place my order?
Kindly click on the products, select your size , add to cart, check out, fill in your shipping details and then click on complete order and make payment.
Can you make footwear for me if I send samples?
Yes we can replicate design but note some materials might not be available as we may need to improvise.
I’m afraid to pay because of a scam?
This means you are reaching us for the first time and we understand it’s normal to have such fear for online purchases. But our own brand delivers not only quality products but also value.
How do i maintain my belt and shoes?
I wrote an article, kindly read it.
How do I make payments?
You can pay with a Card, Transfer or USSD. All our payment methods are secured by (E.g Paystack.) When you complete your order, you will be redirected to Paystack to complete your purchase securely.
When and how will I get my order?
We do door delivery nationwide, after you complete your order, you will get your package between 7- 10 working days due to production and smooth delivery.
Do you accept payment on delivery?
NO! we don’t, You make payment then we process your order
Is delivery free?
No, delivery comes at a separate cost depending on your location.
What if I’m not satisfied with the product?
Money-back guarantees Our return policy is that you return the product in good condition as received then we credit the account you provide for a refund.
